FOOTWEAR/APPAREL RETURNS (Click Here For Watches)
Your satisfaction with our products is very important to us. If
a product has a material or manufacturing problem or does not fit
properly, you may return unworn and unwashed merchandise back to us
within 30 days of receipt for a refund in the original form of payment.
Returns without the original receipt must reference the order number, which you may reprint from the order status page on shop.vans.com or from the order confirmation email.For customer convenience, all domestic orders are shipped with a prepaid UPS return label.
For return of Vans Custom Shoes, please click here
Returns only by UPS:
1. Keep the order summary portion of your shipping form as well as your order number and UPS tracking number.
2. On the Return Form, note the reason for the return: e.g. wrong item shipped; too large, etc. and include the form in the box.
3. Write your order number on the outside of the box.
4. Use the pre-addressed prepaid UPS shipping label and drop the package off at any UPS location or place that processes UPS shipments.
Returns or Exchanges to a VANS Retail Store:
1 .Vans.com orders can only be returned to a Vans company owned retail store not through other retailers such as JCPenney or Journeys.
2. Use the Store Locator to find the Vans company owned retail store nearest you with a company name listed as "VANS - store name".
3. Bring your product, original packaging, and your Return Form. We will gladly process your return for credit or exchange.
Credit Card Refunds:
All returns will be refunded to the original credit card that was used for your purchase. Please allow 14 days for us to process the credit to your card. During peak times, processing may take longer than normal. It may take up to two (2) or three (3) billing cycles for your credit to appear on your statement.
Refunds on Shipping Charges:
If we made a mistake and sent you the wrong order, or if you received damaged or problem items, we will refund shipping charges.
Gift Card Refunds:
Gift Cards can be redeemed only for merchandise and cannot be redeemed for cash. No variance from these terms and conditions will be allowed except in those states where legally required.
Gift Cards cannot be returned online or in-store and they cannot be cancelled after purchase. No special offer may be used to purchase a Gift Card. Gift Cards cannot be redeemed for cash (except in states where legally required), and are not refundable if lost or stolen. Any product purchased with a gift card will be refunded to the original gift card.
Swimwear & Intimate Apparel:
Swimwear and intimate apparel must be in new, never-worn condition with all original tags attached. If applicable, any protective inner lining must be intact to be accepted for return. Swimsuits or intimate apparel that has been worn may not be returned.
Returns without original receipt must reference the original order number (which you may reprint from the order status page of shop.vans.com)
WARRANTY INFORMATION FOR WATCHES ONLY (Click Here For Footwear and Apparel)
If you are not completely satisfied with your Vans Timing watch,
you may return it within 14-days of receipt. Merchandise returned
for refund must be in unworn condition and returned in its original
packaging with manufacturer’s materials included. Returns
received after 14-days of receipt will not be accepted.
Your Vans Timing watch comes with a limited warranty that covers
defects in materials and workmanship for a period of two-years from
the date of purchase. Please note that the warranty does not cover
• Damage to the watch case, battery, strap, bracelet,
crystal and crown.
• Damage resulting from improper use, accidents and normal
wear and tear.
• Water damage is not covered unless the watch is marked “water-resistant.”
• Warranty will be voided if the product is disassembled in
any manner by any party other than an in-house Vans Timing watch
Returns for defective merchandise will ONLY be accepted with a
Return Authorization (RA) number. If your watch is defective, please
(949) 631-7036 or email firstname.lastname@example.org to be issued
a Return Authorization (RA) number. Please note that any watches
sent back to us without a Return Authorization (RA) number will
not receive service. See below for return address
RETURN ADDRESS & EMAIL FOR WARRANTY CLAIMS ONLY:
Watch Warranty/Returns-Vans Timing Watches
730 West 17th Street
Costa Mesa, CA 92627
CARING FOR YOUR WATCH:
Leather Bands: If your watch band is made of leather,
avoid exposure or immersion in water as it will ruin the leather.
In the event that the leather band is ruined, Vans Timing has a
limited supply of replacements that can be sold to you. Call the
Vans Timing warranty department for details: (949) 631-7036.
Stainless Steel: If your Vans timing watch is equipped
with a stainless steel or PU (polyurethane) band, and has been exposed
to salt water, rinse the band in fresh water immediately after exposure.